ByAcre

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@byacre.ca. Please note that returns will need to be sent to the following address:

Return Address:

PO Box 83575 Abbey Lane

Scarborough, ON, M1B 0B2

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@byacre.ca

Return Policy for "Buy X, Get % Off Y" Discount

At our store, we strive to provide our customers with the best deals and shopping experience. To ensure fairness in our promotions, please review the following return policy for orders that use a "Buy X, Get % Off Y" discount:

Discount Structure

When you purchase item X, you receive a percentage discount on item Y as part of our "Buy X, Get % Off Y" promotion.

Returning Item X

If you choose to return item X, the discount applied to item Y will no longer be valid. The amount of the discount will be deducted from your refund. This is because the promotion is contingent on the purchase of item X.

Returning Both Items X and Y

If both item X and item Y are returned together, you will receive a full refund for both items, minus any original shipping costs (if applicable).

Returning Item Y Only

If you return item Y while keeping item X, you will receive a refund for item Y at the price paid, including the discount.

Example

If you purchased item X for $100 and received a 20% discount ($20) on item Y, and later return item X, the $20 discount applied to Y will be deducted from your refund.

Non-Returnable Items

Please note that certain items may be ineligible for return. In such cases, the above policy will not apply.

We appreciate your understanding of these terms. If you have any questions or need further clarification, please feel free to contact our customer service team.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at info@byacre.ca

Return Policy